Privacy Policy

Protea Refurbishment Ltd

Protea Refurbishment Ltd is a company registered in England and Wales under company number 15202734.

Registered Office: Flat 8, 104 Foxley Lane, Purley, England, CR8 3NB.

1. Introduction

Protea Refurbishment Ltd respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, submit a website enquiry, request a quotation, communicate with us, enter into a contract with us, or engage us to carry out Works or services.

We process personal data in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018 and other applicable data protection laws.

2. Who We Are

Protea Refurbishment Ltd is the data controller responsible for the personal data described in this Privacy Policy.

Protea Refurbishment Ltd

Registered in England and Wales.

Company Number: 15202734

Registered Office: Flat 8, 104 Foxley Lane, Purley, England, CR8 3NB.

3. Personal Data We May Collect

Depending on your relationship with us, we may collect and process:

• Your name;

• Property or project address;

• Postal address;

• Email address;

• Telephone number;

• Details submitted through our website or enquiry forms;

• Project and property information;

• Details of Works requested;

• Quotations and contractual information;

• Communications with us;

• Payment and invoicing information;

• Records of payments made;

• Photographs relating to Works or projects;

• Complaints, concerns or warranty information; and

• Other information reasonably necessary to provide our services or comply with legal obligations.

4. How We Collect Personal Data

We may collect personal data directly from you when you contact us by telephone, email, text message or other electronic communication; submit a website enquiry; request a quotation; provide project or property information; accept a quotation; enter into a contract with us; make a payment; communicate with us during or after a project; or submit a complaint, snagging issue or workmanship guarantee claim.

We may also receive information from third parties where reasonably necessary to provide our services or comply with legal obligations.

5. How We Use Personal Data

We may use personal data to respond to enquiries; arrange appointments or site visits; prepare quotations; assess proposed Works; enter into and manage contracts; carry out Works and services; communicate regarding projects; arrange materials; coordinate suppliers or subcontractors; process payments; issue invoices; maintain accounting and project records; manage deposits and staged payments; deal with snagging or guarantee claims; investigate complaints; establish, exercise or defend legal claims; comply with tax, accounting, regulatory and legal obligations; and manage our business.

We do not sell personal data.

We do not use personal data for third-party advertising.

We do not use personal data for marketing unless we have an appropriate lawful basis to do so.

6. Lawful Bases for Processing

Depending on the circumstances, we may rely on contract, legal obligation, legitimate interests or consent as our lawful basis for processing personal data.

Contract: We may process personal data where necessary to take steps at your request before entering into a contract or to perform a contract with you.

Legal Obligation: We may process personal data where necessary to comply with a legal or regulatory obligation.

Legitimate Interests: We may process personal data where necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

Consent: Where consent is required by law, we may ask for your consent before processing personal data for a specific purpose. You may withdraw consent at any time.

7. Sharing Personal Data

We do not sell personal data.

We may share personal information where reasonably necessary with suppliers, subcontractors, specialist contractors, accountants or bookkeepers, payment or banking service providers, professional advisers, insurers, IT or website service providers, debt recovery or legal service providers where legally appropriate, government departments, regulators, law enforcement authorities, courts or other legal authorities.

We only share personal data where reasonably necessary for the relevant purpose or where required by law.

8. Payment Information

Where you make a payment to Protea Refurbishment Ltd, payment information may be processed by banks, credit card providers or payment service providers.

Protea Refurbishment Ltd does not intentionally collect or store complete credit card numbers or card security codes through this website.

Payment providers may process personal information in accordance with their own privacy policies and legal obligations.

9. Project Photographs

We may take photographs of Works for project records, quality control, evidential purposes, managing complaints or workmanship issues, and demonstrating the condition or progress of Works.

We may also use photographs of completed Works for our portfolio, website or marketing purposes where appropriate.

We will not intentionally publish a Client's name, personal information or sensitive information with project photographs.

Where a photograph would clearly identify an individual or disclose sensitive personal information, we will obtain appropriate permission where required.

Clients may ask us in writing not to use photographs of their property for marketing purposes.

10. Data Retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected and to comply with legal, accounting, tax and regulatory obligations.

Certain business, contractual, payment and accounting records may normally be retained for up to six (6) years or for a longer period where required by law or reasonably necessary in connection with a legal claim.

Enquiry information that does not result in a contract may be deleted when it is no longer reasonably required.

11. Data Security

We take reasonable organisational and technical measures to protect personal data against unauthorised access, accidental loss, misuse, unauthorised disclosure, alteration and destruction.

Access to personal data is limited to those who reasonably require access for business, contractual or legal purposes.

12. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have the right to request access to your personal data; request correction; request deletion; request restriction of processing; object to certain processing; request transfer of personal data; withdraw consent where processing is based on consent; and complain to the Information Commissioner's Office.

These rights are subject to applicable data protection law. We may need to verify your identity before responding to a request.

13. Cookies and Tracking Technologies

Protea Refurbishment Ltd does not intentionally use cookies or similar tracking technologies on this website.

We do not intentionally use analytics, advertising or behavioural tracking cookies.

Further information is available in our Cookie Policy.

If our use of cookies or similar technologies changes, we will update our Cookie Policy and introduce an appropriate consent mechanism where required by law.

14. Third-Party Websites

Our website may contain links to third-party or external websites.

Protea Refurbishment Ltd is not responsible for the privacy practices, security or content of independent third-party websites.

15. International Data Transfers

Some third-party service providers may process or store personal data outside the United Kingdom.

Where personal data is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards are used where required by applicable data protection law.

16. Complaints About Personal Data

If you have concerns about how Protea Refurbishment Ltd has handled your personal data, please contact us so that we have an opportunity to investigate the matter.

You also have the right to make a complaint to the Information Commissioner's Office, the United Kingdom's independent regulator for data protection.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, website or legal obligations.

The latest version will be made available on our website.

18. Contact Us

If you have any questions about this Privacy Policy, how we process personal data or wish to exercise a data protection right, please contact:

Protea Refurbishment Ltd

Registered in England and Wales.

Company Number: 15202734

Registered Office: Flat 8, 104 Foxley Lane, Purley, England, CR8 3NB.